The Alexandria spa is a 5x7 three-person lounger offering 55 various style hydrotherapy jet nozzles. The two and a half horsepower dual-speed pump provides hydrotherapy for unmatched relaxation. The seats in this spa are designed to fulfill your hot tub experience with two deep bucket seats and a full body massage lounge chair. Its compact design allows the spa to fit in the tightest areas indoors or outdoors. Combine all this with a maintenance free Permawood cabinet, ThermoService® foam insulation system and Lucite® acrylic for the ultimate 21st century spa.
Hot Tub Specifications
The use of chemicals will be cut down to the bare minimum with our advanced corona discharge ozone sanitation system. This technology injects all-natural ozone into the water chamber oxidizing contaminants and returning the purified water into the spa through a dedicated ozone jet. Keeping your spa clean and pure is simple with an ozonator.
The LED lighting package will make your hot tub become a focal point of your home after dark. The soft light warms the spa atmosphere and enhances your mood. Advance through lighting modes with the press of a button to find just the right color.
Stainless Steel Jets
The shiny " chrome like" finish of the Stainless Jetting ensures a classy look while offering a durable rugged finish that remains attractive for years to come. This package is a great way to further customize and beautify your hot tub.
Futura Marketing warrants certain specific parts of the spa described below. The warranties apply only to the person who first purchased the spa and is non-transferable. In this limited warranty, Futura Marketing is called “we” and the original purchaser of the spas is called “you”. If you have your original proof of purchase, the warranties will start on whichever occurred later of (1) your date of purchase or (2) the date the spa was manufactured. If you do not have your proof of purchase, the warranties begin on the date the spa was manufactured. Twenty-five Years on Spa Shell Structure. We warrant that the spa shell structure (meaning the fiberglass reinforcements) will not leak due to defects in workmanship and materials for a period of twenty-five (25) years from the date the warranty starts. Fifteen Years on Spa Shell Surface. We warranty that the exterior acrylic surface finish will be free from blistering and cracking due to a defect in material or workmanship for a period of fifteen (15) years from the date the warranty starts. Two Years on Spa Plumbing. We warrant that the plumbing components will be free from defects in workmanship and materials for a period of two (2) years from the date the warranty starts. Two Years on Spa Electronic Control Systems, Pumps(s) and Heater. We warrant that the factory-installed electrical components will be free from defects in workmanship and materials for a period of two (2) years from the date the warranty starts. Two Years on Permawood Spa Cabinet. We warrant that the Permawood Spa Cabinet will be free from defects in workmanship and materials for a period of (1) one year from the date the warranty starts. Normal ware or appearance is not included. One Year on Ozone Generator. We warrant the ozone generator (ozonator) will be free from defects in workmanship and materials for a period of (1) one year from the date the warranty starts. One Year on L.E.D Lights. We warrant any L.E.D. Lights to be free from defects in workmanship and materials for a period of (1) one year from the date the warranty starts. One Year on Spa Cover. Spa covers are warranted for one year from the date the warranty starts by the manufacture of the spa cover. Please see spa cover warranty card included with the cover for details and exclusions. Ninety Days on Spa Pillows. Spa Pillows are subject to water chemistry variation and are warranted for ninety (90) days from the date the warranty starts. Exclusions The warranty does not cover: • Any commercial use of spa. • Cover Lifters or other spa accessories. • Normal wear and tear items or consumable items such as, but not limited to, pump seals, pump bearings or light bulbs. • Unauthorized repairs or replacements. • Discoloration or Fading. • Any conditions resulting from negligence, alterations, misuse, accidents, vandalism, failure to maintain the spa in accordance with the owner’s manual, including use of any chemical or cleaning agent not intended for use on a spa or which is used in greater quantities than those specified in the owner’s manual. • Failure to adequately protect the spa from extremes in temperature. • Failure to install spa in accordance with the owner’s manual. • Failure to properly support the base of the spa. • Damage caused by failure to mitigate losses caused by a component failure. • Water or Chemical Costs. • Damage caused by shipping or moving the spa. LABOR WARRANTY Labor is defined as the work completed by a technician in your home. Futura Marketing does not include any labor warranty. The customer will be responsible for all labor costs. What Will We Do to Correct Problems? Structural Warranty: During the twenty-five (25) year period after this warranty starts, we will pay the retail repair costs or retail replacement costs to repair or replace the shell structure. If we replace your spa more than five (5) years after the warranty period starts, we will not pay for the costs of the installed plumbing components. You must pay for the installed plumbing components. Surface Finish Warranty: During the first five (5) years of this warranty, we will pay the retail repair costs to repair the surface finish or the retail replacement costs to replace the spa, at our election. During the remainder of the warranty period, we will pay 50% of the retail repair costs to repair the spa surface finish or 50% of the retail replacement costs to replace the spa. If we replace your spa more than five (5) years after the warranty period starts, we will not pay for the costs of the installed plumbing components. You must pay for the installed plumbing components. Plumbing Warranty; Parts Warranty; Component Warranty: We will provide a replacement part. All Warranties: If we determine that repair is not feasible, we reserve the right to provide a replacement spa equal in value to the purchase price you paid for your spa. Warranty Performance To make a claim under this warranty, contact us directly at the addresses listed below. Do not contact the retailer from whom you purchased the spa. You must give us written notice of your warranty claim and, if you have it, a copy, of your proof of purchase, within ten (10) days of the time when you first discover the claim. If you cannot provide a copy of your original proof of purchase, you must provide the name of the retail store where your spa was purchased and the spa serial number. If the warranty claim relates to a component part, you must return the part to us. Before returning a defective part or spa for warranty service to us, you must first contact our service department to obtain a RGA NUMBER (return good authorization number). We will determine whether a defective part or spa is to be repaired or replaced. We have the right to inspect your spa at its location and, if we request such inspection, you must give us access to the spa to obtain warranty service. If you cannot provide a copy of your original proof of purchase, the name of the retail store where your spa was purchased and the spa serial number must be provided to us. If your warranty claim is approved, we will only repair your spa or replace your spa or the part at the factory, and you must pay the cost to return the spa or part to us. We do not have any authorized service representatives. Contacting Us By Mail: Futura Marketing 1228 Cavalier Boulevard Chesapeake, VA 23323 By Telephone: 757-855-0381 By Email: firstname.lastname@example.org Costs and Charges not Covered by this Warranty This warranty does not cover the costs of transportation to and from us to get warranty service or replacements. You must pay the transportation costs. We do not pay for the costs to get access to or to remove the spa or the part from where it is installed. We do not pay to install any replacement part or spa, such as labor costs you may incur to install the replacement part or spa. We do not pay for any costs to dismantle and remove the spa or the part or drain or refill the spa. You must pay all costs to repair or replace your spa or the part in excess of the retail replacement costs or retail repair costs we pay under this warranty. Retail replacement costs are determined at the time of warranty service. It is our retail price at that time for a comparable spa or part. Retail repair costs are also determined at the time warranty service. It is our repair charge at that time for the same or similar defect which we would charge the general public. The retail replacement costs and retail repair costs are not the prices or charges charged in sales or special ofers. Limitations We are not responsible for any warranty service performed by anyone other than us. The implied warranty of merchantability and the implied warranty of fitness for a particular purpose are limited to the shortest time period allowed by law. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. No other warranties, written or oral, are given except as set forth in this Limited Warranty and no person, including any dealer or retailer, has authority to modify this Limited Warranty. We are not liable for any consequential or incidental damages arising out of or in connection with your use of the spa or any component or the performance or defect in the spa or any component part. This limitation includes damages for economic loss, loss of property, and personal injuries. In no event shall our liability under this Limited Warranty exceed the purchase price you paid for this spa. Some states do not allow the exclusion or limitation of incidental or consequential damages so the above limitation or exclusion may not apply to you. Our only liability and your only remedy for any claim against us from any cause whatsoever is the repair or replacement of the defective part as set forth above or, at our option, a refund of the purchase price paid by you. This includes any claims arising from our failure to use reasonable care (negligence) or breach of any of the express limited warranties or the implied warranties of merchantability or fitness for a particular purpose. This also applies whether the defect is discoverable or latent. In no event will we have any liability in excess of the purchase price paid by you. These limitations apply during and after the applicable warranty period, whether or not the spa or component is covered by the warranty. Your Rights Under State Law: This Limited Warranty gives you specific legal rights, you may also have other rights which vary from state to state.
Paradise Water Spas offers FREE curb side shipping on ALL orders!
Alaska & Hawaii will have their respective shipping cost calculated upon checkout.
When am I charged for my purchase?
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.
How long does it take for my item to ship to my house?
If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order.
The total time of shipping depending on your location will be between 7-14 days.
For customized products, it may take longer depending on the extent of the customizations done.
Will I receive a tracking number? How do I use that tracking number to see where my product is?
Yes! You will absolutely receive a tracking number every time. We use only the best shipping carriers to ship your products. Fed Ex, United States Postal Service, and UPS are some of our main shipping carriers. Once you have received your tracking number visit any of the respected shipping carrier’s website and input your tracking number into their tracking database. This will pull up your order and give you step by step information on where your product is daily.
How do I contact Paradise Water Spas for any questions or updates during the shipping process?
Here at Paradise Water Spas we want you to feel at home and to feel free to give us a ring during our business hours or email us at email@example.com whenever you need. We will do our best to get back to you as soon as possible with an answer to any questions or concerns you may have.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. We do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Downloadable software products
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
You will be subject to a 15% restocking fee as well as you will be responsible for paying for the shipping costs for returning your item. If you receive a refund, the cost of return shipping will be deducted from your refund. We will provide all necessary arrangements for the return shipping. Shipping costs are non-refundable.
Once the product arrives at your curb side, it is imperative that you give the package a thorough check to make sure there are no damages to your product. Once you have signed for the package the package no longer under our liability and any damages you claim their after is your responsibility.
AGAIN, please thoroughly check your package before signing off on it!!!
If there are any damages to your product please give us a call immediately or email us at firstname.lastname@example.org
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
We hold no liability for warranty claims. If you have any issues with your product that falls under the warranty please contact the manufacturer of your product directly.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.